User-Centered Design of a Mobile App to Support Peer Recovery in a Clinical Setting
The use of legal and illegal drugs has grown to such an acute level that it now represents a public health crisis in the United States. To support clinical treatments of substance use disorders (SUDs), formal non-clinical peer recovery support programs pairing coaches with people new to recovery are gaining in popularity. Using a user-centered design approach, we designed a mobile application to support the peer coach recovery program of a health system. The application addresses the needs associated with the coaches’ workflows, encompasses social supports for recoverees, and provides a space for fostering the coach-recoveree relationship. Finally, we then evaluated a prototype with recoverees and program coaches. Through this process, we identified tensions between stakeholder needs and translated these tensions into design features and future design considerations.
Free Full text available through Link
ACM Transactions on Computer-Human Interaction
ACM Reference Format: Jessica A. Pater, Victor Cornet, Ryan Ahmed, Sarah Colletta, Chanda Phelan, Erik Hess, Connie Kerrigan, and Tammy Toscos. 2021. User-Centered Design of a Mobile App to Support Peer Recovery in a Clinical Setting. Proc. ACM Hum.-Comput. Interact. 5, CSCW1, Article 112 (April 2021), 31 pages. https://doi.org/10.1145/3449186