Overview: How Parkview Created a Holistic Response Team to Improve Workforce Well-Being

The challenge: Health care staff across all levels find it challenging to prioritize their own wellbeing, both during and outside of an immediate crisis. The stigma associated with accessing emotional support resources, a health care culture that idolizes stoicism, and competing priorities for time leave many prone to burnout.

The organization: Parkview Health is a not-for-profit, community-based health system serving northeast Indiana and northwest Ohio. The system includes an extensive network of primary care and specialty physicians and 10 hospitals, with more than 13,000 employees.

The approach: Parkview has a robust holistic nursing program that provides an opportunity for nurses to achieve certification. They created a workforce-facing Holistic Response Team (HRT) to “take care of the people who take care of our patients.” The HRT is made up of clinical staff who are dedicated to improving their peers’ well-being.

The result: The HRT creates space and time for staff to address their emotional needs. This fosters a culture that normalizes and encourages the prioritization of well-being as an ongoing goal—not exclusively during times of crisis. In addition, Parkview has seen a positive impact on the engagement and retention of their overall nursing staff. Clinical staff who serve with the HRT report a significant reconnection to purpose and mission.

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